Sales & Customer Experience Officer
AI job insight
Custom Gifts & Designs Limited is seeking a Sales & Customer Experience Officer to serve walk-in and online customers, support product selection, process orders, and meet sales targets. The role requires a BSc, 2–3 years’ experience, rotational shifts, and offers N150,000 monthly.
- Handles sales and customer service across walk-in, website, Instagram, and WhatsApp channels.
- Documents online orders with screenshots and proof of payment, then follows up after purchase.
- Minimum qualification: BSc with 2–3 years’ relevant experience.
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Custom Gifts & Designs Limited is seeking a Sales & Customer Experience Officer to serve walk-in and online customers, support product selection, process orders, and meet sales targets. The role requires a BSc, 2–3 years’ experience, rotational shifts, and offers N150,000 monthly.
- Handles sales and customer service across walk-in, website, Instagram, and WhatsApp channels.
- Documents online orders with screenshots and proof of payment, then follows up after purchase.
- Minimum qualification: BSc with 2–3 years’ relevant experience.
- Monthly salary: N150,000; rotational shifts.
- Apply by emailing your CV with the job title to [email protected].
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N150,000 monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in sales, retail, factoryThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NigeriaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Sales & Customer Experience Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Custom Gifts & Designs Limited and the role in Nigeria.
- Add concrete examples related to sales, retail, factory, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Sales & Customer Experience Officer role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nigeria under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Custom Gifts & Designs Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The Sales & Customer Experience Officer is responsible for driving sales and delivering excellent customer service across both walk-in and online channels.
This role ensures customers receive proper guidance, accurate information, and a seamless purchasing experience while complying strictly with company processes.
Key Accountabilities
- Transfer all paid online orders to the Inventory Unit via the official WhatsApp group
- Demonstrate in-depth knowledge of all CGD products and services
- Assist online customers with product selection, pictures, and product information until payment is completed
- Contribute actively to sales targets and customer satisfaction goals
- Act as Floor Attendant by:
- Selecting products from shelves for customers, or
- Liaising with the Inventory & Warehousing Unit to release products from the warehouse
- Attach complete documentation for online orders, including:
- Full conversation screenshots
- Proof of payment
- Pass selected products to the Cashier for ERP invoicing
- Conduct post-purchase follow-up calls to confirm delivery and collect customer feedback
- Handle all online enquiries and orders via:
- Website
- Instagram DM
- Educate customers on product options, pricing, and suitability
- Attend to all walk-in customers professionally and promptly
- Save and manage customer contact details strictly on official CGD phones and Gmail accounts
- Receive, welcome, and guide customers in selecting appropriate products
- Educational Qualifications and Experience
- Previous experience in sales, retail, or customer service is an added advantage
- Minimum educational qualification: BSc with 2-3 years of experience
- Other Requirements:
- High level of professionalism, discipline, and accountability
- Ability to follow structured processes and company policies strictly
- Customer-focused mindset with strong ethical standards
- Willingness to work on a rotational shift basis
Knowledge and Skills
- Ability to multitask and work under pressure
- Strong product knowledge or ability to learn quickly
- Excellent verbal and written communication skills
- Attention to detail, especially in order documentation
- Ability to persuade, upsell, and close sales professionally
- Proficiency in WhatsApp, Instagram, and online communication tools
- Strong sales and customer service skills
- N150,000 monthly.
- How to Apply
- Interested and qualified candidates should submit their CV to:
- [email protected]
- using the job title and current location in Lagos with a brief explanation of why you want to work with us as the subject of the mail.
- Application Deadline:
- 30th November, 2026.
- View all Jobs in Nigeria
- Lekki and 1 other location
- Lekki
- ,
- Lagos State