Regional Operations Director, North-East Region

The ROD will develop and direct all Sales & Distribution activities within the assigned region, comprising all zones, ensuring that all revenue and customer market share targets are achieved through the deep and wide distribution of all product offerings within the local context.

Key Accountabilities

• Acquisition & Customer Market Share (CMS) Growth:
• Drive all activities towards scheme planning, productivity enhancement, distribution expansion & monitoring competition activity.
• Strategize and implement actions to deliver target CMS through clear action plans for both Postpaid and Prepaid business.
• Revenue Market Share (RMS) Growth:
• Ensure the Region continues to get revenue market share in excess of CMS through implementing revenue enhancement initiatives by managing own base to deliver higher revenues
• Focus on churning high value competition customers.
• Drive outgoing usages, VAS etc.
• Customer Service Management:
• Deliver world class customer service at all touch points in the territory leading to customer loyalty and advocacy.
• Implement/change & monitor customer interfacing processes both at backend and front end towards building customer sensitivity in the team
• Network:
• Monitor that the Network KPIs are at the agreed levels thereby creating excellent customer experience.
• Direct Network team by innovatively devising commercial schemes to optimize network quality
• Net Revenue:
• Deliver the Region’s net revenue objectives by constantly improving own base management for revenue.
• Channel Satisfaction:
• Build process and systems for them to deal with trade/customers in a transparent manner.
• Ensure that all channel partners have great pride of association through legitimate & good profits and grow with the organization.
• Financial:
• Ensure the territory meets the desired financial deliverables by keeping operating cost and bad debts under control/plan.
• Ensure every Naira spent is right and delivers quality of acquisition of customers.
• Build a capable and motivated team and Managing Change:
• Recommend appropriate rewards and recognition.
• Lead initiatives geared at reducing attrition and retaining talent.
• Drive regular feedback and reviews with each team member through structured training and on the job coaching
• Play a critical role to ensure employee engagement
• Establish performance expectations and regularly review individual performance

Qualifications

• Educational Qualifications:
• Bachelor`s Degree in Social Sciences
• Masters in Business Administration would be preferred additional qualification
• Relevant Experience & Functional / Technical Skills:
• Ability to manage large scale with a very wide geographical scope across region of assignment
• Sound analytical skills
• Extensive knowledge of telecoms business and value chain and sound understanding of distribution models and route to market
• 12+ years of varied experience in Sales & Distribution ~ 5 years of relevant experience in Telecom
• High level of planning & execution capabilities.
• Ability to manage an outsourcing partner to deliver business solution
• Sound sales & Distribution experience – combination of both FMCG/Direct marketing
• High on interpersonal skills.
• Strong communication skills and should be able to lead cross functional teams.
• Sensitive to understand customer expectations
• Ability to innovate and deliver value to business at multiple levels will play an important role
• How to Apply
• Interested and qualified candidates should:
• Click here to apply online
• Application Deadline:
• 2nd November, 2026; 12:59 AM.
• View all Jobs in Nigeria
• Lagos State