Complain Response and Feedback Mechanism Attendant
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Lindii Peace Foundation is hiring a short-term contract Complaint Response and Feedback Mechanism Attendant to operate a community help desk in Fufore, Girei, Yola North and Yola South LGAs, Adamawa State. The role involves receiving community feedback, providing information on LPF programmes, documenting complaints, and escalating safeguarding or protection concerns. Minimum SSCE required with 1–3 years of experience preferred.
- One-month short-term contract based in Yola, Adamawa State
- Community-level help desk role handling feedback, complaints and enquiries
- Minimum SSCE required; 1–3 years experience preferred
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Lindii Peace Foundation is hiring a short-term contract Complaint Response and Feedback Mechanism Attendant to operate a community help desk in Fufore, Girei, Yola North and Yola South LGAs, Adamawa State. The role involves receiving community feedback, providing information on LPF programmes, documenting complaints, and escalating safeguarding or protection concerns. Minimum SSCE required with 1–3 years of experience preferred.
- One-month short-term contract based in Yola, Adamawa State
- Community-level help desk role handling feedback, complaints and enquiries
- Minimum SSCE required; 1–3 years experience preferred
- Experience in customer service, community engagement or NGO work is an advantage
- Must maintain confidentiality and follow safeguarding and PSEA reporting procedures
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AdamawaThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Complain Response and Feedback Mechanism Attendant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Lindii Peace Foundation (LPF) and the role in Adamawa.
- Add concrete examples related to security, call_center, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Complain Response and Feedback Mechanism Attendant role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Adamawa under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Lindii Peace Foundation (LPF) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Lindii Peace Foundation (LPF) is a Non-Profit and Non-governmental Organization in Nigeria which was registered as a corporate body with the Corporate Affairs Commission on the Eleventh (11th) day of July, 2014.
Complain Response and Feedback Mechanism Attendant
Job Type: Contract
Qualifications
Secondary School (SSCE)
Experience
1 - 3 years
Location: Adamawa
,
Borno
,
Sokoto
,
Zamfara
City
Yola
Job Field: NGO/Non-Profit
Location: Fufore, Girei, Yola North and Yola South LGAs, Adamawa State
Duration:
1 Month
Reports To:
CFAM Officer
Employment Type:
Short-Term Contract
Minimum of Secondary School Certificate (SSCE).
Previous
in customer service, community engagement, help desk operations, information management, community mobilization, or a similar role is an advantage.
Previous
working with an NGO, humanitarian organization, community-based organization, or public service institution is an advantage.
Good communication and interpersonal skills.
Ability to listen attentively and interact respectfully with people from different backgrounds.
Ability to communicate effectively in relevant local languages spoken in the target communities.
Ability to maintain confidentiality when handling sensitive information.
Basic ability to read, write, and maintain simple records.
Basic computer skills are an advantage.
Ability to work respectfully and patiently with community members, including vulnerable persons.
Willingness to work within communities and assigned field locations.
Key Competencies
Good communication and active listening
Community engagement
Customer service and interpersonal skills
Feedback and complaints handling
Confidentiality and discretion
Accurate record keeping
Respect and empathy
Problem-solving and referral
Cultural sensitivity
Teamwork
Integrity and professionalism
Commitment to safeguarding and humanitarian principles
Check how your CV aligns with this job
Method of Application
- Interested and qualified? Go to
- Lindii Peace Foundation (LPF) on forms.gle
- to apply
- Build your CV for free.
- Download in different templates.
Job Purpose
CRM Attendant will serve as a community-level point of contact for receiving and responding to questions, feedback, complaints, concerns, and requests for information from community members.
The role will support LPF\'s commitment to accountability to affected populations by ensuring that community members have access to accurate information about programme activities and can safely provide feedback through established channels.
The Help Desk will also support appropriate referral and escalation of issues that cannot be resolved at the community level.
Key Responsibilities
- Operate the designated community feedback/help desk during agreed working hours.
- Receive community questions, feedback, complaints, concerns, and requests for information in a respectful and professional manner.
- Provide accurate and clear information to community members regarding LPF activities, services, processes, and available feedback channels.
- Listen to community members and document their feedback and concerns accurately using approved tools.
- Provide appropriate responses to simple enquiries within the scope of the role.
- Refer complaints, requests, protection concerns, safeguarding issues, and other matters requiring further action to the appropriate staff or reporting mechanism.
- Maintain confidentiality when handling complaints, feedback, and personal information.
- Support community members who may require assistance in accessing established complaint and feedback mechanisms.
- Conduct basic community outreach and sensitization on the availability and use of LPF\'s feedback and complaints mechanisms.
- Inform community members about their rights, entitlements, programme information, and available channels for raising concerns.
- Identify frequently raised questions, recurring complaints, and emerging community concerns and report them to the supervisor.
- Maintain accurate records of feedback, complaints, enquiries, referrals, and resolutions in accordance with approved procedures.
- Follow up on referred issues where required and communicate updates to community members through approved channels.
- Support community meetings, consultations, and awareness activities when required.
- Ensure that feedback mechanisms are accessible and inclusive to women, men, children, older persons, persons with disabilities, and other vulnerable groups.
- Immediately refer safeguarding, PSEA, protection, security, fraud, exploitation, abuse, or other serious concerns through the appropriate established reporting channels.
- Adhere to LPF\'s Code of Conduct, safeguarding, PSEA, accountability, confidentiality, and data protection
Requirements
- at all times.
- Perform other related duties as assigned by the supervisor.
- Qualifications and