Customer Experience Officer
AI job insight
Customer Experience Officer role at Tulips n Lilies Confectionery in Ibadan & Oyo State. Responsible for attending to customer enquiries across phone, email, social media, and in-store, driving sales through upselling, and managing social media content for the bakery brand. Full-time, entry-level position with a Degree and 2 years' experience.
- Full-time role based in Ibadan & Oyo State, working 8am to 5pm
- Handles in-store and online customer enquiries, upselling and retention
- Manages Instagram and WhatsApp pages, creating reels, stories and product content
Similar jobs
More roles you may want to review before you leave.AI summary
Customer Experience Officer role at Tulips n Lilies Confectionery in Ibadan & Oyo State. Responsible for attending to customer enquiries across phone, email, social media, and in-store, driving sales through upselling, and managing social media content for the bakery brand. Full-time, entry-level position with a Degree and 2 years' experience.
- Full-time role based in Ibadan & Oyo State, working 8am to 5pm
- Handles in-store and online customer enquiries, upselling and retention
- Manages Instagram and WhatsApp pages, creating reels, stories and product content
- Minimum requirement is a Degree with 2 years' relevant experience
- Salary range: NGN 70,000 - 150,000 monthly
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 70,000 - 150,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in IbadanThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Tulips n Lilies Confectionery and the role in Ibadan.
- Add concrete examples related to sales, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Officer role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ibadan under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Tulips n Lilies Confectionery before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
T
Customer Experience Officer
Tulips n Lilies Confectionery
Customer Service & Support
Today
Easy apply
New
Ibadan & Oyo State
Full Time
Hospitality & Hotel
NGN
70,000 - 150,000
Share link
Share on WhatsApp
Share on LinkedIn
Share on Facebook
Share on Twitter
Share via SMS
Job summary
The Customer Experience Officer is the first point of contact for customers. He/She is responsible for attending to customers’ enquiries and creating awareness of available products through various communication channels such as online chats, emails, phone calls, and social media platforms.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Ibadan & Oyo State, Nigeria
Job descriptions & requirements
Key Accountabilities
- Confidently recommend products to customers both in-store and through online platforms.
- Ask for the sale and handle objections politely but firmly.
- Follow up with customers and orders to ensure completion.
- Close loops on customer interactions with no delays or missed follow-ups.
- Actively drive sales through upselling and product promotion.
- Identify and implement creative ways to appreciate and retain loyal customers.
- Promote new products, seasonal offers, and special packages to customers.
- Respond promptly to customer enquiries through phone calls, emails, in-person interactions, and social media platforms.
- Engage customers professionally across digital channels, including Instagram, WhatsApp, and other social platforms.
- Acknowledge and resolve customer complaints professionally and proactively.
- Ensure consistent, high-quality customer support and satisfaction.
- Communicate and coordinate with colleagues and relevant departments to resolve customer issues efficiently.
- Develop feedback surveys and provide insights to improve customer experience.
- Manage the company’s social media pages and ensure active customer engagement.
- Create engaging content to promote products and brand awareness.
- Take and post high-quality photos and videos of cakes, desserts, and bakery products.
- Create and post Instagram/WhatsApp stories, reels, and other short-form video content regularly.
- Respond to comments, messages, and online enquiries promptly.
- Use social media creatively to attract customers and increase brand visibility.
- Monitor customer engagement and suggest strategies to improve online reach and sales.
- Process customer orders, forms, requests, and enquiries efficiently.
- Coordinate logistics to ensure orders are dispatched and delivered on time.
- Maintain accurate records of customer interactions, transactions, feedback, and complaints.
- Manage schedules, organise meetings, and support team coordination when required.
- Draft professional correspondence such as emails and internal communication.
- Provide feedback on the efficiency of customer service processes and suggest improvements.
- Maintain emotional intelligence and professionalism when dealing with customers.
- Stay calm under pressure and resolve complaints without defensiveness.
- Demonstrate responsibility and ownership until customer issues are fully resolved.
- Exercise sound judgment and escalate issues appropriately when necessary.
- Be proactive, creative, and solutions-oriented.
- Show reliability, professionalism, and excellence in customer interactions and brand representation.
Requirements
- Minimum of a B.Sc. or equivalent qualification.
- 2–3 years' experience in Sales, customer service, social media management, or a similar role.
- Must be social media savvy with the ability to create engaging content, including photos, videos, stories, and reels.
- Experience managing business pages on platforms such as Instagram, WhatsApp, and other digital channels.
- Good understanding of customer engagement and online communication.
- Familiarity with CRM tools, commercial phone systems, and Microsoft Office Suite (Word, Outlook, PowerPoint).
- Strong multitasking ability and attention to detail.
- Excellent verbal and written communication skills.
- Strong problem-solving, conflict resolution, and time management skills.
- Ability to take initiative and work independently.
- Must reside within proximity to the bakery.
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job