Customer Retention Specialist (NYSC Fresh Graduate)
AI job insight
Swift Networks Limited is hiring a Customer Retention Specialist to manage customer interactions, resolve issues on VoIP, internet, and data services, and develop retention strategies. The role is open to NYSC fresh graduates residing on Lagos Island or its environs, with a monthly salary of N120,000 and hands-on training provided.
- Open to NYSC fresh graduates only
- Must reside on Lagos Island or its environs
- Monthly salary of N120,000
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Swift Networks Limited is hiring a Customer Retention Specialist to manage customer interactions, resolve issues on VoIP, internet, and data services, and develop retention strategies. The role is open to NYSC fresh graduates residing on Lagos Island or its environs, with a monthly salary of N120,000 and hands-on training provided.
- Open to NYSC fresh graduates only
- Must reside on Lagos Island or its environs
- Monthly salary of N120,000
- Hands-on training and coaching provided
- Experience with VoIP, LTE, FTTx, Fibre, and Wi-Fi services
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N120,000 monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, factoryThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Retention Specialist (NYSC Fresh Graduate) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Swift Networks Limited and the role in Lagos.
- Add concrete examples related to sales, hospitality, factory, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Retention Specialist (NYSC Fresh Graduate) role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Swift Networks Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
We're looking for a dynamic Customer Retention Specialist to help us keep and grow our core customer base.
You'll speak directly with customers to understand their challenges, resolve issues, gather feedback that improves our services, and build lasting relationships that keep them with us.
What You'll Do
Resolve customer issues promptly, following established procedures and policies.
Handle inbound and outbound calls and technical queries on VoIP, internet, and data services across LTE, FTTx, Fibre, and Wi-Fi.
Use CRM software to manage customer interactions and log every query accurately.
Escalate complaints to the appropriate teams using the right tools.
Suggest alternatives and solutions to resolve complaints on a priority basis.
Develop retention strategies based on customer feedback.
Negotiate with customers to renew contracts and retain their business.
Assist customers with online payments and ensure they get value from our services.
Report customer issues and trends to your Supervisor so management stays informed.
Attend training and coaching sessions and stay up to date on our products and services.
What We're Looking For
Bachelor's Degree (Second Class Upper, 2:1) or HND (Upper Credit), preferably in Sales, Marketing, or a related field.
Currently serving or have completed NYSC (NYSC fresh graduate).
Must reside on Lagos Island or its environs.
Excellent customer service and conflict resolution skills.
Strong communication and interpersonal skills.
Working knowledge of CRM, Excel, and Outlook.
Ability to stay calm and professional under pressure.
Empathy, patience, and strong organizational skills.
A persuasive attitude and a passion for sales.
Salary and Benefits
N120,000 monthly.
Hands-on training and coaching.
A chance to build a career in the telecoms and internet services industry.
Method of Application
- Interested and qualified candidates should send their Resume and a Cover Letter describing your relevant experience and your vision for the role to:
- [email protected]
- using "Customer Retention Specialist " as the subject of the email.
- Click here to Apply
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