Facilities Management Service Delivery & Helpdesk Manager
AI job insight
Lead service delivery for a 24/7 digital facilities-management helpdesk supporting a major Lagos facility. The role oversees CMMS workflows, preventive maintenance, performance reporting and client relationships while coaching engineers and helpdesk staff.
- Manage a 24/7 FM helpdesk, work orders, SLAs, PPM schedules and evidence-based closure
- Lead reporting and performance dashboards for management and the client
- Support HVAC, power, electrical, solar, plumbing and building-fabric maintenance
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Lead service delivery for a 24/7 digital facilities-management helpdesk supporting a major Lagos facility. The role oversees CMMS workflows, preventive maintenance, performance reporting and client relationships while coaching engineers and helpdesk staff.
- Manage a 24/7 FM helpdesk, work orders, SLAs, PPM schedules and evidence-based closure
- Lead reporting and performance dashboards for management and the client
- Support HVAC, power, electrical, solar, plumbing and building-fabric maintenance
- Partner with blue-chip clients and senior stakeholders on service delivery
- Salary of N300,000–N500,000 per month
- Closing date: 17 November 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N300,000 - N500,000 per month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required7+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in internship, entregador, Facilities managerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Facilities Management Service Delivery & Helpdesk Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to International Facilities Services (IFS) Group and the role in Lagos.
- Add concrete examples related to internship, entregador, Facilities manager, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Hot Nigerian Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Hot Nigerian Jobs
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Facilities Management Service Delivery & Helpdesk Manager role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research International Facilities Services (IFS) Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Most help desks answer calls. We want a manager who makes a help desk run the business.
International Facilities Services Limited (IFS) is one of Nigeria's leading integrated facility management companies, trusted by blue-chip clients across aviation, maritime, telecoms, energy and commercial real estate. One of our flagship Lagos contracts is a large, high-profile, high-traffic facility, and we need someone to put its help desk at the centre of everything.
Every request. Every repair. Every planned maintenance task. Every report. All of it runs through you.
What you'll Own
A 24/7 FM help desk
on our digital CMMS. Every job is logged, assigned, closed with evidence and confirmed back to the requester, with no exceptions.
A live performance dashboard
and automated daily, weekly and monthly reports to management and the client.
The planned preventive maintenance (PPM) programme
across HVAC, power generation, electrical, solar, plumbing and building fabric, delivered with our engineering team leads.
The client relationship
on service delivery. You are the person they trust to get things done, especially when the pressure is on.
A help desk team
you lead, and engineers you coach to use the system properly.
Requirements
- An engineer, facilities manager or project manager
- who has RUN operations, not only planned them.
- 7+ years
- in facilities or property management, with 3+ years
- running a help desk, service desk or FM operation on a large, busy site.
- Hands-on CMMS/CAFM experience
- (Maximo, Planon, Zoho, Fiix or Instanta or similar). You have set up work orders, PPM schedules, SLAs and dashboards yourself.
- Comfortable with data.
- You know your KPIs and open jobs at any moment.
- Confident with clients
- and senior leadership, and firm but fair with technical teams.
- B.Sc. / HND
- in Mechanical, Electrical or Building Services Engineering, or Facilities Management. IFMA/IWFM, PMP/PRINCE2, ITIL or COREN is a plus.
- Experience in events, hospitality, airports, malls or hospitals
- is a strong advantage.
- N300,000 - N500,000 per month.
- Why this Role
- A visible, flagship role
- with direct access to senior leadership.
- Real authority
- to shape how service is delivered, and the tools to do it.
- Competitive salary and benefits
- , and a clear path to senior operations leadership in a growing FM company.
- Application Closing Date
- 17th November, 2026.
- How to Apply
- Interested and qualified candidates should send their CV and a one-page note about a help desk or FM operation you turned around, with the numbers before and after to:
- [email protected]
- using the job title as the subject of the email
- Note:
- If you have done this before and you are proud of the numbers, we want to hear from you.