Head of Business and Enterprise

To lead the Bank's business growth agenda by driving sustainable deposit mobilization, customer acquisition, quality loan origination and revenue growth across institutional, SME, micro-enterprise and retail segments.

The role will also lead the Bank's enterprise development proposition, helping small and informal businesses formalize, strengthen their operations and progressively access larger and more appropriate financial solutions.

Key Responsibilities

• Business Growth and Deposit Mobilization:
• Identify and develop new business opportunities, partnerships and customer acquisition channels.
• Monitor deposit composition, pricing and cost of funds and recommend appropriate commercial actions.
• Drive deposit mobilization across institutional, corporate, SME, micro-enterprise and retail customer segments.
• Build and maintain strong relationships with high-value depositors, businesses, institutions and strategic partners.
• Develop and execute business development strategies to achieve approved deposit, customer, lending and revenue targets.
• Lending and Portfolio Growth:
• Drive cross-selling of appropriate lending, deposit and other financial products to existing customers.
• Develop and maintain a healthy pipeline of SME, micro-enterprise and other qualifying lending opportunities.
• Work closely with Risk & Credit to ensure appropriate credit appraisal, structuring, pricing and approval of facilities.
• Monitor portfolio growth, customer repayment behavior, delinquency and collections performance in conjunction with Operations and Risk.
• Lead the origination of quality lending opportunities within the Bank's approved risk appetite and target market.
• Enterprise Development:
• Identify business development opportunities within key SME and micro-enterprise clusters, associations and trade networks.
• Lead the Bank's enterprise development proposition for small, informal and emerging businesses.
• Develop initiatives that support customers to formalize, improve financial discipline and build sustainable business capacity.
• Build strategic partnerships that expand the Bank's reach and support enterprise growth.
• Establish a structured pathway through which qualifying businesses can progress from small initial facilities to larger and more sophisticated financial solutions.
• Marketing and Customer Acquisition:
• Monitor market trends, competitor activity and customer needs and recommend appropriate changes to products, pricing and distribution channels.
• Lead customer acquisition initiatives across physical, relationship-based and digital channels.
• Strengthen the Bank's market presence and brand positioning within its licensed operating area.
• Work closely with the Digital Marketing & Growth Officer to improve lead generation, conversion and customer engagement.
• Direct the execution of marketing campaigns and manage the approved digital customer acquisition budget.
• Team Leadership and Performance Management:
• Promote a customer-focused, commercially disciplined and ethically driven sales culture.
• Coach, develop and motivate the business team to achieve sustainable commercial results.
• Collaborate with Risk, Operations, Finance and Technology to ensure business growth is supported by effective controls and service delivery.
• Review individual and team pipelines regularly and take corrective action where performance falls below expectations.
• Set clear business development targets for Relationship Managers and monitor performance against agreed KPIs.
• Management Reporting and Governance:
• Provide market intelligence and commercial insights to support Management and Board decision-making.
• Monitor performance against approved budgets, targets and business plans and recommend corrective actions.
• Ensure all business development and lending activities comply with the Bank's policies, approved risk appetite and applicable regulatory requirements.
• Provide regular reports to the MD/CEO on business performance, deposit mobilization, lending pipeline, customer acquisition and revenue.
• Performance Measures
• Performance of Relationship Managers against agreed business targets.
• Growth in quality loan origination and performing loan portfolio within approved risk appetite.
• Achievement of approved deposit mobilization and customer acquisition targets.
• Deposit mix and cost of funds against approved targets.
• Customer retention, cross-selling and relationship deepening.
• Number of SMEs and informal businesses supported to formalize and progress to larger financial facilities.
• Effectiveness and return on investment of customer acquisition and digital marketing initiatives.
• Revenue and contribution generated from the business portfolio.
• Portfolio quality, repayment and collections performance.
• Number, quality and activity rate of newly acquired customers.

Requirements

• Minimum of 10 years' relevant professional experience, with at least 7 years in financial services, particularly in relationship management, business development, SME banking, commercial banking, microfinance or enterprise lending.
• At least 3 years' experience in a supervisory or management position with demonstrable responsibility for business growth, customer acquisition, deposits and/or lending.
• Experience working with SMEs, micro-enterprises and informal businesses is strongly preferred.
• First degree in Business Administration, Finance, Economics, Marketing, Accounting or a related discipline.
• Professional certification or membership of a recognized banking, finance or business-related professional body, such as CIBN, is desirable.
• An MBA, MSc or other relevant postgraduate qualification is an added advantage.
• Core Competencies:
• Sound judgment and ethical business practices.
• Negotiation and influencing
• Lending origination and portfolio development
• SME and micro-enterprise banking
• Deposit mobilization and customer acquisition
• Relationship and stakeholder management
• Coaching and team development
• Financial and commercial acumen
• Customer-centricity
• Business development and commercial growth
• Market development and competitive analysis
• Sales leadership and performance management
• How to Apply
• Interested and qualified candidates should:
• Click here to apply online
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• Rivers State