Offline Customer Support Officer
AI job insight
Moniepoint Incorporated is hiring an Offline Customer Support Officer in Wurukum, Benue. The role involves resolving customer enquiries, technical issues, and service concerns while serving as the first point of contact for walk-in customers and WhatsApp support. The officer will log requests, coordinate with internal teams, and help improve customer experience.
- First point of contact for walk-in and WhatsApp customers
- Based in Wurukum, Benue State
- Reports to Regional Team Lead in Customer Support Operations
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Moniepoint Incorporated is hiring an Offline Customer Support Officer in Wurukum, Benue. The role involves resolving customer enquiries, technical issues, and service concerns while serving as the first point of contact for walk-in customers and WhatsApp support. The officer will log requests, coordinate with internal teams, and help improve customer experience.
- First point of contact for walk-in and WhatsApp customers
- Based in Wurukum, Benue State
- Reports to Regional Team Lead in Customer Support Operations
- Focus on timely issue resolution and SLA adherence
- Opportunity to work with a leading African fintech platform
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, Customer SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in BenueThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Offline Customer Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Incorporated and the role in Benue.
- Add concrete examples related to call_center, internship, Customer Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Offline Customer Support Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Benue under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Incorporated before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Offline Customer Support Officer (Benue) at Moniepoint Incorporated
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Oct 5, 2026, 6:23 AM
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Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
We are recruiting to fill the position below:
Job Title: Offline Customer Support Officer
Location: : Wurukum, Benue
Department: Customer Support Operations
Reports to: Regional Team Lead
About this role
The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values.
The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback.
The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups.
Key Accountabilities
- Maintain confidentiality and data privacy of customer information at all times.
- Coordinate with relevant internal teams to ensure timely resolution of customer issues.
- Log all customer support requests accurately for tracking and follow-up.
- Adhere to approved communication scripts, service guidelines, and operational procedures.
- Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
- Identify customer needs and offer appropriate solutions to ensure satisfaction.
- Escalate complex or unresolved issues to the Regional/State Team Lead as required.
- Collect and document customer feedback on products and services to support continuous improvement.
- Build and maintain strong, trust-based relationships with customers through clear and effective communication.
- Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
- What success looks like in this role
- Strong operational discipline with minimal escalations due to unresolved baseline issues.
- Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries.
- Proactive collection of customer feedback that leads to actionable internal service improvements.
- Accurate and thorough logging of all customer interactions to prevent unresolved gaps.
- High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions.
- Experience & Background
- Must have completed NYSC or possess a valid exemption/exclusion certificate.
- 1–2 years of relevant customer service or support experience.
- Minimum educational qualification of BSc or HND.
- Skills & Competencies:
- Meticulous attention to detail for tracking, documentation, and data logging.
- Customer-centric mindset with high empathy and emotional intelligence.
- Ability to collaborate effectively with internal cross-functional teams.
- Strong problem-solving and issue-resolution abilities.
- Strict adherence to operational procedures, data privacy, and confidentiality guidelines.
- Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications).
- How to Apply
- Interested and qualified candidates should:
- Click here to apply online
- Application Deadline:
- Not Speciifed.
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- Benue State