Unit Head, Quality Assurance & Analytics, E-Business Operations
AI summary
Access Bank Plc is hiring a Unit Head for Quality Assurance & Analytics within its E-Business Operations division in Nigeria. The role involves supervising QA metrics, driving process improvements, supporting audits, mentoring the QA team, and ensuring compliance with internal controls and regulatory SLAs such as CBN requirements. Candidates need a minimum of six years' relevant experience and a first degree with at least Second-Class honors.
- Senior QA leadership role in a major Nigerian bank
- Focus on E-business operations, digital banking and compliance
- Requires 6+ years experience and a minimum Second-Class degree
- Professional certification and a relevant Masters are advantageous
- Involves audit support, team mentoring and CBN SLA monitoring
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required6+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, quality assurance, analyticsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Unit Head, Quality Assurance & Analytics, E-Business Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Access Bank Plc and the role in Not specified.
- Add concrete examples related to internship, quality assurance, analytics, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Unit Head, Quality Assurance & Analytics, E-Business Operations role in internship, quality assurance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Access Bank Plc before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
To supervise and ensure all quality assurance metrics are implemented and reviews conducted, then reported.
Key responsibilities
- Drive process improvement initiatives to enhance customer experience and operational efficiency.
- Responsible for keeping the Group Head abreast of all occurrences in the Group through a quality and robust Quality Assurance report.
- Assign and monitor review tasks based on team capacity and priorities.
- Support internal/external audit reviews and respond to QA-related queries.
- Mentor and train QA team members on process knowledge, audit expectations, and documentation standards.
- Ensure GL reconciliation checks are accurate and escalate exceptions.
- Responsible for ensuring that existing internal controls and risk management practices in the group are strictly adhered to.
- Monitor adherence to regulatory and internal SLA timelines (e.g., CBN SLA for reversals).
- Coordinate Group meetings and training.
- Supervise periodic spot checks and process audits across key E-business Operations functions.
Qualifications
- First Degree in any Discipline with a minimum of Second-Class honors.
- Relevant Masters’ degree will be an advantage
- Professional Membership:
- A recognized professional certification will be an added advantage
- Minimum of 6 years relevant experience.
- Skills/Competencies:
- Use of MS office Excel, SQL, or BI tools to investigate and report findings to stakeholders effectively.
- Understanding of governing principles and rules of E-business operations.
- Working closely with operations, compliance, IT, or other relevant teams.
- Ability to spot errors, inconsistencies, or deviations in data or processes.
- Ability to lead a team and make sound judgments based on evidence and QA findings.
- Handling discrepancies or quality concerns tactfully.
- Familiarity with core banking systems (e.g., Flexcube), switching platforms, and digital banking interfaces
- .
- Good verbal and written skills.
- How to Apply
- Interested and qualified candidates should:
- Click here to apply online
- View all Jobs in Nigeria
- Lagos State